Post-Event Satisfaction Surveys That Get Used

The event is over, the team has struck the room and the next one is already on the calendar. The question “how did it go?” is left for an informal message to the client, whenever someone remembers, and the answer rarely becomes information. For caterers, event venues and planners, that wastes the best moment to hear from the people who just experienced your service.

RSVPito sends an automatic satisfaction survey after the event, to the host and to the guests.

Two surveys, two points of view

The host (the client who hired you) rates the service, the RSVP follow-up and the organization. Guests rate what they experienced: the check-in, the food, the venue. Different questions for different audiences, which is why there are two separate surveys.

Ready-made questions you can edit

The survey comes with suggested questions for events, such as “on a scale of 0 to 10, how likely are you to recommend the company to a friend?”, “how was following the RSVPs?” and “were reception and entry smooth?”. You can edit, remove and add questions of several types: a 0 to 10 score, stars, multiple choice, yes or no, and text. You can also make a question appear only based on another answer, for example asking for details only from people who gave a low score.

Automatic sending, personal link

The survey goes out on its own after the event, at the time your company chooses, by email, with no one on your team having to remember it. Each person receives a unique, personal link and answers once, which prevents duplicate responses and keeps the numbers reliable.

Results, ready to read

• NPS and average star rating, by period and by event.
• A chart for each question and every comment.
• An Excel spreadsheet for anyone who wants to cross-reference the data.
• An AI summary of the highlights and what to improve.
• Low-score alerts, so your company can talk to the client while there’s still time to turn the impression around.

Testimonials, with permission

Respondents can authorize the use of their comment as a testimonial. For the sales team of a caterer or a planning firm, that’s gold: real quotes from clients, with recorded permission, to use on your website, on social media and in the proposal for your next client.

How to use the survey day to day

• Weekly meeting: look at the week’s low scores and what they have in common (check-in? wait times? communication before the event?).
• By vendor: if the food score drops for one type of event, it’s a conversation with the kitchen or the partner caterer.
• By team: the question about reception shows whether the entrance is working. See how to run check-in without lines.
• In sales: NPS and authorized testimonials go into your company’s pitch.

Measuring satisfaction after the event closes the loop that starts with the invitation: RSVPs, reminders, tables, reception and, finally, the opinion of the people who were there.

Talk to us and see how the post-event satisfaction survey works at your company’s events.