Frequently Asked Questions
Here are the most common questions about RSVPito. Can’t find what you need? Talk to us.
1. What is RSVPito?
RSVP and guest management software for companies that run events: wedding and event planners, venues, caterers and corporate event agencies.
2. Who is RSVPito for?
For companies that frequently organize events for others: event and wedding planners, party venues, caterers, live music venues, event spaces and corporate event agencies. It isn't a tool for someone organizing a single personal event.
3. How do guests RSVP?
The invitation arrives by email, and guests tap Going, Not going or Maybe, without installing an app or creating an account. The answer lands on the event dashboard right away.
4. How does the RSVP link work?
Each event has a guest page with your brand. Share its link by email, on your client's website, in a message your client sends, or as a QR code on the printed invitation. Guests confirm right in the browser.
5. Can I manage more than one event at the same time?
Yes. All your events live in one account, each with its own guest list, reminder schedule and floor plan.
6. Can my team access the platform?
Yes, with profiles: Administration (everything), Operations (events and guests) and Reception (check-in only, with contact details masked).
7. Can I export the guest list?
Yes, the list of confirmed, declined and pending guests can be exported at any time.
8. Do I need technical skills to use the platform?
No. The platform was designed to be used by anyone on your team, with no technical training.
9. Is my guests' data secure?
Yes, with per-user access control and data protection best practices.
10. How do I start using RSVPito?
Reach our sales team through the contact form. We'll help you set up your account and create your first event.
11. Can I use RSVPito for a personal event, like my wedding or birthday?
RSVPito is a platform for companies that run events frequently (event and wedding planners, party venues, caterers, live music venues, event spaces and production companies), with plans based on volume. We don't offer a one-off plan for a single personal event. If you're planning your own party, ask your event planner or venue whether they already use RSVPito.
12. Can I limit how many plus-ones each guest brings?
Yes. You set a plus-one limit for the event and, if you want, a separate limit for each guest (one can bring 3, another just 1, another none). There's no fixed limit.
13. Does RSVPito send automatic reminders?
Yes. In the reminder schedule you set up resends to pending guests (twice), the questions, the “coming up soon” reminder, the “get ready” message with the QR code and the thank-you, choosing the day, time and channel (email, or WhatsApp if you use it) for each step. All included in the plan.
14. Can I build a seating chart for the event?
Yes. You draw the room to real measurements (or use the floor plan drawing), seat guests by dragging or automatically, without splitting families and groups, and print an A3 PDF with “Find your table”. Guests see their table on the mini floor plan when they confirm, on their guest page. The floor plan sets the table, not the seat.
15. How does check-in work?
From your team's phones, by QR code or name, person by person, with each guest's table on screen. The entry form asks only for what you choose (ID, table or wristband, notes), reception can register walk-ins who weren't on the list, and you follow the room live. You need an internet connection at the entrance.
16. Is there a satisfaction survey after the event?
Yes. It goes out automatically to the host and the guests, with NPS, comments, low-score alerts and approved testimonials.
17. Are messages included?
Invitations, resends, reminders and guest questions are included in the plan, and email is always free. If you also invite on WhatsApp, only free-form general announcements there are sold separately, in packs.
18. Can I collect guests' dietary restrictions?
Yes. Up to 5 questions per event (dietary restrictions, accessibility, transportation, music), answered per person right after confirming, with a summary ready for the caterer and vendors.
19. Can my client follow the RSVPs?
Yes, on the host page: the couple, the family or HR log in with an access code, follow the RSVPs, add guests and upload the artwork and photos.
1. What plans does RSVPito offer?
Three tiers by volume: up to 100, 250 or 500 primary guests added per month. Above 500, we build a custom plan. All tiers include the same features. Talk to us for pricing.
2. What's included in the plan?
Invitations, resends, reminders ("coming up soon", "get ready"), change notices and guest questions are all included. Email is always free.
3. What is sold separately?
Only free-form general announcements on WhatsApp, if you choose to use it, sold in packs. By email, general announcements are free.
4. Can I change plans later?
Yes. If your volume changes, talk to us and we'll adjust your plan.
5. How does payment work?
Plans are based on primary guests added per month, and payment terms are part of your proposal. Talk to us.
6. Can I see the platform before signing up?
Yes. Reach our team through the contact form to see the platform in action before you sign up.
7. Do you offer plans for larger operations?
Yes. Above 500 primary guests a month, talk to our sales team for a custom proposal.
1. How do I contact support?
Through the contact form on the website, and our team will get back to you.
2. Do you offer training for my team?
Yes, we help you and your team set up your first event.
3. What if a guest can't RSVP?
Our support team helps you find and fix the problem quickly.
4. Do my guests need anything to RSVP?
No. An email address or the guest page link is enough. If you also invite on WhatsApp, guests only need regular WhatsApp to reply.
5. Is support available on the day of the event?
Yes, our team is available to help at critical moments like the day of the event.
6. Does support depend on the plan?
All plans include support, and the system has a guided tour and a sample event so you can learn it in a few minutes.
7. Can I get help setting up my first event?
Yes, our team can guide you through the initial setup.
8. Where can I find more content about RSVPs and event management?
On the RSVPito blog, with content about RSVPs, guest lists and event operations.